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About Susan . . .
As an experienced HR executive and talent management leader, Susan Shields Furchak brings a healthy sense of humor and an unbeatable work ethic to her game. She's scaled emergent teams and understands the many ambiguities and challenges of start-ups, mid-sized and large US and global organizations. Susan excels at working with business leaders to build cultures where talent thrives, innovative people-oriented solutions are created and companies succeed. Clients can draw upon Susan's insights to develop strategies to take them to where they want to be.
Using her deep and varied industry experience, Susan asses business information and integrates it into creative people strategies. Her industry experience includes technology, insurance, telecommunications, consumer products, publishing, new-media, customer service and distribution. Susan objectively looks at situations, seeing them from all angles, and provides sound recommendations for action. Incorporating analytics and a critical systems-thinking approach, Susan simplifies complex processes while inspiring people to deliver superior results and embrace change. Clients can count on and trust her guidance, which she backs up with logic and well thought-out ideas and approaches. Her experience, leadership, project management skills, and customer focus provide tremendous value to organizations.
Susan appreciates that her clients are highly intelligent, driven and valued for their expertise. Still, they can benefit from improvements in their leadership approach. Her recommendations are based on detailed analysis of client needs and issues using proven strategies such a qualitative 360's, one-on-one management evaluations and organizational diagnostics. You can trust Susan to be a credible advisor, willing to provide difficult feedback and to share her resilient, positive outlook. She balances directness, empathy and generosity and clients can count on her to tell them the truth.
- Masters of Business Administration - Human Resources Management, Iona College - Hagan School of Business
- Labor Studies certification course work - Cornell University, ILR School
- Senior Professional in Human Resources, HR Certification Institute
- Certified Executive Coach, Center for Executive Coaching
- Certified Realise2 Strength Assessment Analyst, Center of Applied Positive Psychology, Ltd.
- Certified EQ-I 2.0 and EQ 360 Practitioner, High Performing Systems, Inc.
- Certified DISC Behavior Analyst, Chart Your Course International, Inc.
- Human Capital Strategist, Human Capital Institute
- Targeted Selection Interviewer, DDI
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